The Policy Shop

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Partners of The Policy Shop

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AXAAXA
AvivaAviva
ZurichZurich
AgeasAgeas
Equity RedstarEquity Redstar
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Existing Customers

Opening Hours
9am – 8pm Monday to Friday
9am – 5pm Saturday

For quick and easy online help, refer to our Frequently Asked Questions pages. They contain many of the most common queries related to insurance, and they may contain the answers you’re looking for.

Change My Policy / Customer Queries
If you wish to alter an existing policy, please call our UK-based customer service team on 0844 249 5942 or visit the Change My Policy page for more information.

Renew My Policy
If you wish to renew an existing policy, please call our UK-based renewals team on 0844 249 5943 or visit the Renew My Policy page for more information.

Make a Claim
If you wish to make a claim on an existing policy, please call our UK-based claims team on 0844 249 5043 or visit the Make a Claim page for more information.

Claims App
With assistance from our Claims Management provider, we’ve created a smartphone web app which customers can save to their home screens for quick reference in the event of an accident. Visit the Make a Claim page for more information.

Contact Us
We aim to provide a high level of service to all our customers. If you are dissatisfied with the service you have received please contact our customer service department on 02476 508090.

Address
The Policy Shop
46-47 Queens Road
Coventry
West Midlands
UK
CV1 3EH

Please see below telephone numbers in relation to The Policy Shop’s products and services:

Customer Services 0844 249 5942
Renewals 0844 249 5943
Car Insurance Sales 0844 249 5941
Household Insurance Sales 0844 249 5940
Van Insurance Sales 0844 249 5941
Fax number 02476 229315
Vehicle Recovery The Rescue Service (from UK)
- 0333 2400 666
The Rescue Service (from Europe)
- 0044 113 318 8002
Motor Claims 0844 249 5043
Household Claims 0844 249 5043
Axiom Personal Accident 0844 856 2185
Provident Value Protection 0870 752 7069
MOT Insurance 0871 384 9931
Keycare 0845 3030550
DAS Home Emergency 0800 023 4081
Excess Buy Back
Home – 0845 271 2647
Motor – 0845 2304900
Legal Assistance
Motor Legal Assistance – 0844 249 5043
Household and Family Legal – 0845 766 0213
Standalone Windscreen Cover 0800 169 4677
Windscreen Claims 0844 249 5043

Contact

0844 249 5941

9am - 8pm Monday to Friday

9am - 5pm Saturday

5% discount with a Privilege card