- Existing Customers
- Contact Us
- Change My Policy
- Renew My Policy
- Make a Claim
- Optional Extras
- Frequently Asked Questions
- Jargon Buster
Partners of The Policy Shop
AXA
Aviva
Zurich
Ageas
Equity RedstarExisting Customers
Opening Hours
9am β 8pm Monday to Friday
9am β 5pm Saturday
For quick and easy online help, refer to our Frequently Asked Questions pages. They contain many of the most common queries related to insurance, and they may contain the answers youβre looking for.
Change My Policy / Customer Queries
If you wish to alter an existing policy, please call our UK-based customer service team on 02476 508090 or visit the Change My Policy page for more information.
Renew My Policy
If you wish to renew an existing policy, please call our UK-based renewals team on 0844 249 5943 or visit the Renew My Policy page for more information.
Make a Claim
If you wish to make a claim on an existing policy, please call our UK-based claims team on 08000 184222 or visit the Make a Claim page for more information.
Contact Us
We aim to provide a high level of service to all our customers. If you are dissatisfied with the service you have received please contact our customer service department on 02476 508090.
Address
The Policy Shop
46-47 Queens Road
Coventry
West Mislands
UK
CV1 3EH
Please see below telephone numbers in relation to The Policy Shopβs products and services:
| Customer Services | 02476 508090 |
| Renewals | 0844 249 5943 |
| Car Insurance Sales | 0844 249 5941 |
| Household Insurance Sales | 0844 249 5940 |
| Van Insurance Sales | 0844 249 5941 |
| Motorcycle Insurance Sales | 0844 249 5941 |
| Fax number | 02476 229315 |
| Vehicle Recovery | Mondial β 0844 800 3326CRS / (Motorcycle Recovery) β 0870 2030999 |
| Motor Claims | The Motor Claim Line β 08000 184222 / Claims Recovery Services (Bike) β 08450943051 |
| Household Claims | Please refer to your policy book |
| Axiom Personal Accident | 0844 856 2185 |
| Provident Value Protection | 0870 752 7069 |
| MOT Insurance | 0871 384 9931 |
| Keycare | 0845 3030550 |
| DAS Home Emergency | 0800 023 4081 |
| Excess Buy Back |
Home β 0845 271 2647Motor β 0845 2304900 |
| Legal Assistance |
The Motor Claim Line β 08000 184222 Claims Recovery Services (Bike) β 0845 0943051 Household and Family Legal – 0845 766 0213 |
| Standalone Windscreen Cover | 0800 169 4677 |
Insurer Windscreen Numbers
| ABC | 0845 6405105 |
| Advantage | 0844 8000725 |
| Allianz | 0845 6000676 |
| Aviva | 0800 678999 |
| AXA | 0870 9035999 |
| Brit | 0800 246815 |
| Broker Direct | 0800 0329979 |
| Capricorn | 0800 919700 |
| Chaucer | 0800 5870808 |
| Equity Red Star | 0844 5611934 |
| Europa | 0800 9170900 |
| Fortis | 0800 174764 |
| Groupama | 0870 2401895 |
| Highway | 0800 6781010 |
| HSBC | 0800 318043 |
| KGM | 0844 4126412 |
| Markerstudy | 0800 387565 |
| MMA | 0844 9022220 |
| Moorhouse | 0845 6071626 |
| NIG | 0845 6071626 |
| Paragon | 0800 1124100 |
| Planet | 0800 387565 |
| Prestige | 0845 6071626 |
| Provident | 0800 363636 |
| QBE | 0800 716333 |
| Royal Sun Alliance | 0800 0963456 |
| Sabre | 0800 243071 |
| Service | 0800 622122 |
| XL Underwriting | 0800 622122 |
| XS Direct | 0871 6403344 |
| Zenith | 0800 9170900 |
| Zurich | 0800 363636 |
Contact
0844 249 5941
9am - 8pm Monday to Friday
9am - 5pm Saturday
Free call back service.
Standard text message charges will apply.
