- Existing Customers
- Contact Us
- Change My Policy
- Make a Claim
- Optional Extras
- Frequently Asked Questions
- Jargon Buster
Partners of The Policy Shop
9am – 8pm Monday to Friday
9am – 5pm Saturday
For quick and easy online help, refer to our Frequently Asked Questions pages. They contain many of the most common queries related to insurance, and they may contain the answers you’re looking for.
Change My Policy / Customer Queries
If you wish to alter an existing policy, please call our UK-based customer service team on 0844 249 5942 or visit the Change My Policy page for more information.
Renew My Policy
If you wish to renew an existing policy, please call our UK-based renewals team on 0844 249 5943 or visit the Renew My Policy page for more information.
Make a Claim
If you wish to make a claim on an existing policy, please call our UK-based claims team on 0844 249 5043 or visit the Make a Claim page for more information.
With assistance from our Claims Management provider, we’ve created a smartphone web app which customers can save to their home screens for quick reference in the event of an accident. Visit the Make a Claim page for more information.
We aim to provide a high level of service to all our customers. If you are dissatisfied with the service you have received please contact our customer service department on 02476 508090.
The Policy Shop
46-47 Queens Road
Please see below telephone numbers in relation to The Policy Shop’s products and services:
|Customer Services||0844 249 5942|
|Renewals||0844 249 5943
|Car Insurance Sales||0844 249 5941
|Household Insurance Sales||0844 249 5940
|Van Insurance Sales||0844 249 5941
|Fax number||02476 229315
|Vehicle Recovery||The Rescue Service (from UK)
- 0333 2400 666
|The Rescue Service (from Europe)
- 0044 113 318 8002
|Motor Claims||0844 249 5043|
|Household Claims||0844 249 5043|
|Axiom Personal Accident||0844 856 2185|
|Provident Value Protection||0870 752 7069|
|MOT Insurance||0871 384 9931|
|DAS Home Emergency||0800 023 4081|
|Excess Buy Back
||Home – 0845 271 2647
Motor – 0845 2304900
||Motor Legal Assistance – 0844 249 5043|
|Household and Family Legal – 0845 766 0213|
|Standalone Windscreen Cover||0800 169 4677|
|Windscreen Claims||0844 249 5043|