The Policy Shop

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Make a claim

At The Policy Shop we realize that making a claim can be very stressful. That’s why our dedicated claims handling service is available 24 hours a day, 7 days a week, 365 days a year.

If you wish to make a claim on an existing policy, please call our UK-based claims team on:
0844 249 5043.

Alternatively, if you need to alter your policy in any way, or if you have a query regarding your insurance you can contact our customer services team on 02476 508090. They’re open from 9.00am until 8.00pm from Monday to Friday, and 9.00am to 5.00pm on Saturdays.

For quick and easy online help, refer to our Frequently Asked Questions pages. They contain many of the most common queries related to insurance, and they may also contain the answers you’re looking for.


Download our handy claims app…

The Policy Shop understands that being involved in a road traffic incident can be a distressing experience, making it difficult for you to think clearly about what information you may need to collect in order to submit a claim. That’s why we’ve developed a handy app to help you in such a situation.


How to add our website icon to your homepage

Use our helpful instructions below to ensure The Policy Shop claims app is at your finger tips 24/7.

Get an online quote


0844 249 5941

9am - 8pm Monday to Friday

9am - 5pm Saturday

Text QUOTE to 80806

Free call back service.

Standard text message charges will apply.

Download our claims app. Click here for more info