The Policy Shop

Change my policy

If you need to alter your policy in any way or if you have a query regarding your insurance, you can contact our customer services team on 0333 321 9489. They’re open from 9.00am until 8.00pm from Monday to Friday, and 9.00am to 5.00pm on Saturdays. Our lines are closed on Sundays and Bank Holidays, although you can still obtain new quotes and purchase new policies online on these days. Our customer services team will be happy to help you with queries such as:

  • Change of vehicle
  • Change of address
  • Adding a driver
  • General insurance queries
  • Claims queries
Call now on 0333 321 9489 to speak to one of our friendly advisers.

Customer Services

0333 321 9489

9am - 6pm Monday to Friday

9am - 2pm Saturday