The Policy Shop

Contact us

We aim to provide a high level of service to all our customers. If you are dissatisfied with the service you have received please contact our customer service department on 0333 321 9489.

Opening Hours 9am - 6pm Monday to Friday 9am - 2pm Saturday

Address Hayden House Waterfall Lane Cradley Heath West Midlands B64 6PU

Online Dispute Resolution Platform You can use the Online Dispute Resolution Platform (ODR) – //ec.europa.eu/consumers/odr.

Important Telephone Numbers
Customer Services 0333 321 9489
Fax number 02476 229 315
Vehicle Recovery The Rescue Service (from UK) - 0333 2400 666
The Rescue Service (from Europe) - 0044 113 318 8002
AXA Assistance – 0333 0031 884
Motor Claims 0333 321 9483
Household Claims 0333 321 9483
DAS Home Emergency 0800 023 4081
Windscreen Claims 0800 169 4677
For all other telephone numbers please refer to your Policy Wording

Customer Services

0333 321 9489

9am - 6pm Monday to Friday

9am - 2pm Saturday