The Policy Shop

Existing Customers

Opening Hours 9am – 6pm Monday to Friday 9am – 2pm Saturday For quick and easy online help, refer to our Frequently Asked Questions pages. They contain many of the most common queries related to insurance, and they may contain the answers you’re looking for.

Change My Policy / Customer Queries If you wish to alter an existing policy, please call our UK-based customer service team on 0333 321 9489 or visit the Change My Policy page for more information.

Renew My Policy If you wish to renew an existing policy, please call our UK-based renewals team on 0333 321 9490.

Make a Claim If you wish to make a claim on an existing policy, please call our UK-based claims team on 0333 321 9483 or visit the Make a Claim page for more information.

Contact Us We aim to provide a high level of service to all our customers. If you are dissatisfied with the service you have received please contact our customer service department on 02476 508090.

Address
Hayden House
Waterfall Lane
Cradley Heath
West Midlands
B64 6PU
 

Important Telephone Numbers

Customer Services 0333 321 9489
Fax number 02476 229 315
Vehicle Recovery The Rescue Service (from UK) - 0333 2400 666
The Rescue Service (from Europe) - 0044 113 318 8002
AXA Assistance – 0333 0031 884
Motor Claims 0333 321 9483
Household Claims 0333 321 9483
DAS Home Emergency 0800 023 4081
Windscreen Claims 0800 169 4677
For all other telephone numbers please refer to your Policy Wording

Customer Services

0333 321 9489

9am - 6pm Monday to Friday

9am - 2pm Saturday