The Policy Shop

Frequently Asked Questions

Partners of The Policy Shop

Equity RedstarEquity Redstar

Frequently Asked Questions

If you’re looking for help with your insurance, refer to the frequently asked questions in the sections below to help solve your problem. If you can’t find the answer to any questions you have, either click the “Ask a Question” button or simply call 02476 508090 to speak to one of our friendly customer services advisors who will be happy to help.

General FAQ’s

Car Insurance FAQ’s

Home Insurance FAQ’s

Van Insurance FAQ’s

Ask a Question

If your question isn’t answered in our FAQ sections, simply click the “Ask a Question” button, fill out the relevant details, and we will endeavour to reply to you as soon as possible. We may even post the question and response on our website!*

*Subject to your permission being given for us to do so

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Customer Services

0333 321 9489

9am - 6pm Monday to Friday

9am - 2pm Saturday


0333 321 9490

9am - 8pm Monday to Friday

9am - 5pm Saturday


0333 321 9488

9am - 8pm Monday to Friday

9am - 5pm Saturday