The Policy Shop

Make a claim

At The Policy Shop we realize that making a claim can be very stressful. That’s why our dedicated claims handling service is available 24 hours a day, 7 days a week, 365 days a year. If you wish to make a claim on an existing policy, please call our UK-based claims team on: 0333 321 9483 . Alternatively, if you need to alter your policy in any way, or if you have a query regarding your insurance you can contact our customer services team on 0333 321 9489. They’re open from 9.00am until 8.00pm from Monday to Friday, and 9.00am to 5.00pm on Saturdays. For quick and easy online help, refer to our Frequently Asked Questions pages. They contain many of the most common queries related to insurance, and they may also contain the answers you’re looking for.    

Customer Services

0333 321 9489

9am - 6pm Monday to Friday

9am - 2pm Saturday